FAQ and troubleshooting

Do I need special hardware?

No. Tickets print on any Odoo-supported receipt printer, or through the browser on a normal printer. Any USB or Bluetooth barcode scanner that types like a keyboard works at the checkout.

Scanning a ticket does nothing

Check that scanning is not switched off on that Point of Sale, and that the scanner sends an Enter after the code (most do by default).

"This ticket is already paid" or "in another till"

The ticket was paid by another order, or another till has it in an open order. A manager can check it under Point of Sale > Counter Tickets.

Upgrading from POS Bakery Ticket?

It is the same app with a new name. Upgrade the module: your tickets, settings and printed barcodes keep working.

Still stuck?

Write to support@novator.co with your Odoo version, the app version (Apps, open the app) and a screenshot.