FAQ and troubleshooting

Which tablets or screens work?

Any device with a modern browser: Android or Windows tablets, iPads, touchscreen PCs.

A product is not found

Check that it has the scanned barcode or internal reference, is available for sale, and belongs to the kiosk's company.

The kiosk shows a message about a new link after an upgrade

Open the kiosk in Odoo, copy its private link and open it once on the tablet.

Does it work offline?

No. The kiosk reads prices live from your Odoo server.

Still stuck?

Write to support@novator.co with your Odoo version, the app version (Apps, open the app) and a screenshot.